Privacy policy

Welcome to Raga & Stitch
At Raga & Stitch, we value your trust and are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you browse or shop on our website, we may collect the following types of information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Billing & Shipping Address

• PIN Code and Location Details

• Payment Information (processed securely through payment gateways)

Order & Transaction Information

• Products purchased

• Order history

• Delivery preferences

• Transaction details

Technical & Device Information

• IP address

• Browser type

• Device information

• Operating system

• Website usage behavior and analytics

2. How We Use Your Information

Your information is used to provide a smooth, secure, and personalized shopping experience. We may use your data for:

• Processing and confirming orders

• Delivering products successfully

• Sending order, shipping, and tracking updates

• Providing customer support

• Improving website performance and user experience

• Detecting fraudulent or suspicious activity

• Managing returns, refunds, and cancellations

• Sending promotional offers, updates, or marketing communications (only when permitted)

3. Payment Security

We prioritize secure transactions for all customers.

All online payments are processed through trusted and secure third-party payment gateways. Raga & Stitch does not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us:

• Remember customer preferences

• Improve website speed and performance

• Analyze visitor behavior

• Enhance shopping experience

• Show relevant products and offers

You may disable cookies through your browser settings, though some website features may not function properly afterward.

5. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers such as:

• Delivery and logistics partners

• Payment gateway providers

• Technical and website support services

• Legal authorities if required under applicable laws

All third-party partners are expected to maintain confidentiality and data security standards.

6. Product Quality Assurance

At Raga & Stitch, every product undergoes proper quality inspection and damage checks before dispatch to ensure customers receive premium-quality products in the best condition.

Due to the handcrafted and artisanal nature of certain products, slight variations in weave, texture, color, or detailing may occur and should not be considered defects.

7. Returns, Refunds & Cancellations

Our policies are designed to maintain fairness and transparency for both customers and our business.

Important Policy Highlights:

• Orders above ₹8000 are non-returnable and non-refundable.

• Return requests are accepted only within 2 days of delivery.

• Products must be unused, unwashed, and in original packaging for return eligibility.

• Orders above ₹4000 are not eligible for Cash on Delivery (COD).

• Orders can only be cancelled within 2–3 hours of placing the order.

• Certain handcrafted or made-to-order products may require extended dispatch or delivery timelines.

Customers are advised to read all individual policy pages carefully before placing an order.

8. Shipping & Delivery

Delivery timelines may vary depending on:

• Product availability

• Handcrafted or made-to-order processes

• Location and courier service availability

For certain premium or high-value orders above ₹8000, delivery may take approximately 15–30 business days.

While we work with reliable logistics partners, delays caused by courier companies, weather conditions, public holidays, or unforeseen circumstances may occasionally occur.

9. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your information against:

• Unauthorized access

• Data misuse

• Alteration

• Disclosure

• Loss or theft

However, while we strive to use commercially acceptable methods to protect your information, no internet-based platform can guarantee 100% security.

10. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

Raga & Stitch is not responsible for the privacy practices, content, or policies of those external websites. Customers are advised to review their respective privacy policies separately.

11. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Update your account details

• Request deletion of your personal information (subject to legal and business obligations)

For any privacy-related requests, customers may contact us directly.

12. Policy Updates

Raga & Stitch reserves the right to modify, update, or revise this Privacy Policy at any time without prior notice.

Any changes will be updated on this page along with the revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact Information